Dog Homestay

All dogs must be non-aggressive and be social with both other dogs and humans alike.

I will walk your dog on a lead, but only with prior authorisation, will I walk them without a lead if your dog has proven trustworthy.

Please ensure that your dog(s) are toileted prior to drop off, as I may not walk them straight away.

All dogs must be up to date with their inoculations, including Kennel Cough (which must have been given at least 10 days before a stay).  Your dog must also be Flea, Tick and Worm treated prior to their stay (evidence of such will be requested).

I am not qualified in animal medical care but may be able to cater for unwell pet’s needs.  If your pet is unwell before their stay or has a long-term condition, please inform me so that I can work with you to cater for their needs.    Please note I may not be able to cater for their needs, so please be honest from the outset to make sure boarding with me is appropriate.  A fee of £5-£10 per day may apply for administering medication, depending on frequency and complexity.

All medication must be supplied in the original packaging from your veterinary clinic (with clear instructions on dosage).

It is best to reach me via WhatsApp messages during the working day only and not at night.  Once pets are settled in, I get the best chance to send a few photos.  I am caring for lots of animals, have other duties and many clients on my books so I am not a 24-hour hotline to pets.  Persistent/excessive requests cannot be fulfilled.  During peak times I am very busy looking after pets and seeing clients, so cannot commit to multiple photos, but I am good to reply to messages and update as much as I can.  Please respect normal working hours and my rest time, like any business

Rest assured, if I have any concerns or issues, I will let you know, so “no news is good news!.”

Furry & Fabulous reserves the right to decline a booking. I expect clients to behave in a polite and respectful manner, I will not tolerate any form of harassment, abuse, defamation, or malicious publication.

Your first booking will need to be for a minimum of 3 days, this is to allow for your dog(s) to familiarise itself/themselves with me and its surrounding.  Due to high demand, all bookings during the period 23rd December through to 2^nd January must be for a minimum period of 7 days.

The fee is made up of two parts.  You pay a deposit to confirm your booking and reserve the selected dates.  The remaining balance is due when you collect your dog(s).  The deposit payable is 50%.

Check in and check out times by appointment only, 15-minute slots.  Please come on time and let me know if you are going to be delayed, so that I can rearrange check in/check out. As I must plan in advance to see clients around other commitments, delays are disruptive to other clients and my personal time.  15 minutes grace is given for lateness, with an additional £5 charged per 15 minutes, and no guarantee I will be available at a later time slot.

Should you be significantly delayed during your holiday and require additional nights for your pet’s stay, I will do my best to keep your pet with me and will charge the usual rate for extra night(s) stay.  If I am unable to accommodate your pet longer than first agreed during busy periods, I may have to seek assistance from your emergency contact or arrange boarding elsewhere.  Pets that remain uncollected and without any contact from the owner, will be subject to rehoming after 7 days and the client will be liable for all expense involved.

A minimum of 3 nights booking is required off peak.

Over peak seasons/school holidays, 7 nights minimum booking is required.  Shorter durations will be considered at my discretion.

For Christmas and New Year all pets must be checked in by 23^rd December and stay until 2^nd January.

Furry & Fabulous is part of a family home, so I kindly request only one person attend per visit (unless accompanied by a child).  I do not allow animal guests to be petted by visitors.  New clients who have submitted a booking form, are welcome to visit inside Furry & Fabulous for a tour.  Although I work from home, I am not able to see clients outside of the general opening times.

Dog(s) must be collected by 10am on the day
of departure otherwise another day's payment will be charged.

Should you wish your dog(s) to have a trial run with Furry & Fabulous before the homestay this can been arranged for a half day at a price of £15 for one dog or £25 for two dogs

Booking forms can be completed and submitted via email, hard copy, over the phone or telephone for a consultation, if you are not computer savvy.  All fields on booking forms must be completed in full prior to a booking being accepted.  This must be done within 48 hours as spaces cannot be held without a booking form.  Client data is for Furry & Fabulous bookings and business processes only and is never passed to a third party, apart for a vet.  In the event that vet care is required, in order to authorise and access vet care for the client’s pet, Furry & Fabulous will need to submit the booking form to a vet practice and quote client details to access the vet, hence why all clients and their pets will need to provide their residential address.  This also provides assurance, safety and security to Furry & Fabulous and its clients.  The address must also correlate to a microchip (if in situ) and the address registered with the vets, in case vet care is required.  Booking forms will accompany the pet to the vet practice as proof of authority to access care.  Please also provide a reliable Isle of Man (local) second/emergency contact who can act as next of kin to a pet in case they need collecting or if owners are uncontactable.

I strongly advise that all pets are insured so that owners do not have financial constraints should a pet become poorly at any point in their life.

Bookings are secured once a 50% deposit is paid.  Lack of response or action for deposit requests will result in the space being released.  By booking with me, you are aware that a deposit is needed to secure the space.

The deposit is non-refundable within 14 days of the holiday commencement date.  Cancellations before 14 days, will be subject to a deposit refund within 5 working days excluding a £20 deduction for admin fee. 

If you reduce the duration of the holiday, the full fee of the pre-arranged dates will still be required upon arrival, as I would have held those dates for you.

If you need to change your holiday dates, I will do my best to accommodate your pet(s), but if I cannot, and, if the holiday is within 14 days, the deposit will not be refundable.  In the sad event that your pet passes away, within 14 days before your holiday date, I will be unable to refund your deposit.

At the time when the booking is confirmed, I can arrange drop off and pick up times.

Clients are able to cancel their bookings and I understand that sometimes plans have to change, and therefore clients must also understand and accept that the business is run by one person and the aim is to fulfil every booking and appointment time.  Given the nature of the business without additional staff, on the very rare occasion due to illness, unforeseen emergencies or other unforeseen occurrences, I may have to close, amend or cancel bookings.   Bookings made far in advance before my annual leave is scheduled in, may have to be cancelled.  I will always aim to give plenty of notice and assist to find alternative boarding.  If I have to cancel, a full refund on any payments made will be processed.  I have opening times, but pre-arrangements may already be in the diary and are not published, meaning I may not be available every single day at the usual opening times.

8am to 8pm, Monday to Saturday. Sunday check in/check out is by appointment only.